Privacy Policy

Last updated: June 26, 2025

PlatformStay Pty Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Software as a Service (SaaS) application ("Service"). This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Service, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Identity and contact details: Name, email address, phone number, billing address, and other information you provide when registering for or using the Service.
• Account information: Username, password, and other credentials used to access the Service.
• Payment information: Credit card details or other payment information processed through our secure third-party payment providers.

1.2 Non-Personal Information

• Usage data: Information about how you interact with the Service, such as IP address, browser type, device information, pages visited, and time spent on the Service.
• Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information from third-party services (e.g., analytics providers, payment processors) that you authorize to share with us.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service.
• Process payments and manage subscriptions.
• Communicate with you, including responding to inquiries, sending service updates, or providing customer support.
• Improve and personalize the Service, including analyzing usage trends.
• Comply with legal obligations, such as tax reporting or responding to lawful requests.
• Protect the security and integrity of the Service, including detecting and preventing fraud.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third-party providers (e.g., hosting, payment processing, analytics) who assist us in operating the Service, subject to strict confidentiality agreements.
• Legal requirements: When required by law, such as in response to a court order or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a new entity.
• With your consent: When you explicitly agree to the sharing of your information.

4. Data Storage and Security

Storage: Your data is stored on secure servers located in Australia or other jurisdictions with equivalent privacy protections.

Security: We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
• Opt-out: Opt out of marketing communications by clicking "unsubscribe" in emails or contacting us.
• Complaints: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, contact us at info@platformstay.com.

6. International Data Transfers

If your data is transferred outside Australia, we ensure it is handled in accordance with the APPs and only shared with entities in jurisdictions with comparable privacy protections or under appropriate safeguards, such as Standard Contractual Clauses.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain account information for the duration of your subscription and for a reasonable period thereafter to comply with tax or legal obligations.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through the Service. The "Last updated" date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

PlatformStay Pty Ltd
Level 13, 50 Cavill Avenue
Surfers Paradise, QLD 4217
Email: info@platformstay.com
Phone: +61 433 913 160
Website: platformstay.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.