Get more 5 Star Reviews by Making Guest Stays Easier
Realise significant staff time savings, redeploy staff to focus on more productive activities
Provide Platform for increased Guest Stay Revenue Opportunities via Easy to Access Additional Services
Paper compendium collateral vs digital interactive compendium
Replace paper collateral with a digital, interactive
format that guests can access anywhere at any time from their own mobile device.
The problem with Paper Compendiums
- blockBulky, one copy per guest room and copy located in room
- blockPhysical Compendium items wear out, covers wear out, paper wears out, potential guest health risk in a Covid environment from handling by many guests
- blockOne size generally “fits all” approach eg standard copy for hotel/ resort in each room. Not customised to the particular room, eg no, how to use specific appliance (which may differ from room to room), no how to access facilities from perspective of the individual room, no ability to interact with hotel management, information on pages out of date quickly
- blockAre generally rendered in English language
- blockCost of staff time to print, run around the complex updating pages in each compendium for each change, these costs make physical compendiums more generic and therefore less relevant or useful for guests.
- blockNo easy ability to drive revenue generating opportunities, eg promote local businesses, advertising, etc.
- blockMissing out on potential opportunities to sell additional hotel/resort services.
The Solution & Benefits
- task_alt Provide greater convenience for Guests by providing ability for each guest in a room to consume content on their own device anywhere at any time during their stay (eg in room, outside room, by pool)
- task_altAbility to generate information in languages other than English, eg more easily cater to overseas tourists with other languages.
- task_altAbility to quickly and easily add recommendations about restaurants, attractions, transportation, kids activities
- task_altAbility to customise content to each particular room, eg add specific “How Too” for specific appliances or devices in room (eg photos, PDF sheets, video links, add how to find resort facilities via photos from perspective of the individual room
- task_altAbility to quickly and easily add new content, to a particular room, or systemwide, guests can be assured information is up to date, and relevant.
- task_altAbility to lock down content for an individual room via PIN code access if desired.
- task_altEco Friendly - fastest growing travel segment of Millennials and Generation Z consider it important for a company to offer sustainable travel options when booking a trip. Being eco-friendly is no longer optional for hotels, and digital compendiums provide an ideal solution.
Additional Benefits
Providing a digital compendium, facilities longer interaction times with guests as guests explore your property and services via their own devices at leisure. This
generates the opportunity to engage from a perspective of improving the guests overall experience and raises the possibility of increasing revenues from service
opportunities.
Advanced Functions
- stars Report Issue (Types of Issues)
- Ability for guests to photograph report issues (eg pre-existing damage, damage, Cleaning, etc) on their own device
- Report directly to third parties, eg Operator, Housekeeping Company via email, Slack API integrations
- Ability to Integrate with Third Party PMS (eg Operator, Hotel, PMS) via API (*)
- stars Additional Revenue Generating Services (*), e.g. Extra Housekeeping Services Revenue, Additional Time, Extra Services
- stars Provide Feedback
- stars Offers and Promotions - Some Possibilities (*)
- Special Instant time limited offers
- Promotions targeted to specific guest segments, advertise revenue lifting partnerships with local businesses without creating collateral or dealing with printing delays.
- (*) On a Case by Case basis and subject to quotation. Contact us to discuss your requirements.
Onboarding Services
- stars Single Room Plan - "Done For You Pack" $280 plus GSt
- Use of Standard Template
- Photographing, Drafting/Loading Content for the particular Room into the Compendium per List (*)
- Configuration and Test of Special Features eg Report Issue, email, Slack integrations
- Live Walkthrough.
- Onsite Visit to Property (if Local Gold Coast Area otherwise via Remote Consulting
- Additional Consulting Hours available by discussion
- stars Consulting - Remote and Onsite, Groups of Properties and Corporate Contact us to discuss your requirements
- (*) Designated Content - contact us to discuss your requirements.
Demonstration
Scan the following code with your phones camera to access a live demonstration of an interactive digital compendium for a property/room
Testimonials
We believe that a focus on a happy guest (and customer) experience, ultimately leads to happiness
all
the way up the value chain, eg operators, their stakeholders, shareholders amongst others. We
actively
seek customer feedback as a way of continually improving our product and service delivery
Operators
Apartment Stay Pty Ltd (Surfers Paradise, QLD, Australia)
The Digital Compendium once set up, and provisioned in our apartments/rooms,
has
made a
significant positive difference in our guest reviews and other metrics. Since the introduction of
these,
calls / interactions with our staff relating to property/room and resort information have dropped by
over 95%. It is a significant X factor for us. Guests can easily find anything they need to know,
and in
particular any complex how to information for example AV, internet, how to use particular
appliances,
how to navigate their way around the resort from the perspective of the particular room, where to
find
things, how to check out, where to leave keys, amongst many others. This makes it so much easier for
guests, so they can focus on enjoying their vacation, and for us as operators, frees up a lot of
staff
time for much more productive activities.
Also from an operator perspective, guests use this functionality to report any damage, or cleaning etc issues. These appear on our internal teams Slack feeds, as well as that of our housekeeping services partners Slack feed (via API) instantaneously and simultaneously, We have also requested and had developed for us an API integration with our own PMS system. It makes these things EASY for guests, and saves us so much time (which is money).
Win-Win everyone wins!
Peter McCaughan
CEO at Apartment Stay Pty. Ltd.
Guests
Guest
Q. Can we ask for some feedback on the digital compendium, did you find it useful?
A. Digital compendium was AWESOME. I want to do the same for my apartment on Airbnb
Robert M
Guest
Guest
Q. Did you find it useful?
A. Yeah definitely
Q. What did you find useful?
A. It got everything on there, If I got queries about something, I just click there or click that. It's pretty easy to navigate as well.
Q. Were there things that you think could have been added to make it even more useful?
A. No, really it's pretty good as it is.
Christy K
Guest
How To Generate
for
Your
Property
app_registration
1.Create
Account
Registration process with two clicks
subscriptions
2.Add Property
Information
Use a convenient structure for a quick start
house
3.Share Compendium
(QR code/Links)
Make it easy for guests to access compendium
Pricing
Choose the most suitable plan based on your requirements
Freemium
0
/month
price per compendium / room
minimum charge 1X per month
done
1 Compendium
done
1 Team Member
done
Compendium QR Code
done
Compendium Menu Customisation
Single
A$10
/month
price per compendium / room
minimum charge 1X per month
done
Unlimited Compendiums
done
1 Team Member
done
Compendium QR Code
done
Own Brand / Logo and Personalisation
done
Compendium PIN Protected Access
done
Advanced Functions including Report Issue
done
API Integration with Slack
done
Other API Integrations (eg PMS)*
Corporate Plan
eligible for a customers with 50+ rooms
done
Unlimited Compendiums
done
Unlimited Team Members
done
Compendium QR Code
done
Compendium Menu Customization
done
Own Brand/Logo and Personalisation
done
Compendium PIN Protected Access
done
No ads.
done
Analytics
done
API Integrations*
done
Advanced Functions including Report Issue
done
Custom Features**
done
24/7 Support
done
Onboarding Services
done
Consulting